Curtain Wonderland is a company that sells window coverings (curtains, blinders, eyelets, etc.) and other home decor products. The company was started by siblings, Pam Tacey and Neville Russel, in 1971 as an exclusive dealer of soft furnishing fabrics. Over the years, Curtain Wonderland has grown from its single store location in Brisbane to cover a significant portion of Australia, and from its soft furnishing fabrics to an assortment of home decor products. The range of products customers can buy from Curtain Wonderland comprise ready made blinds, curtains, pillows/ cushions, pole sets, home decor accessories, comforters, quilt covers, towels, bedspreads and eyelets.
Contacts and customer service
As with every other successful business, Curtain Wonderland runs various channels of communication through which its clients can reach it. These contacts include online forms, telephone numbers, email addresses and physical offices. The phone numbers for store enquiries and online customer support are 1300 139 259 and 1300 369 910, respectively. The address of the head office is PO Box 138, Archerfield, Queensland 4108, its phone number is (07) 3275 2488. Customers can fill and submit the feedback and or book-a-free-measure-and-quote forms on the website to relay their messages. Critical information that should be provided on the forms includes a client’s name, location, email/ telephone number and a description of his/ her request/ issue.
Curtain Wonderland has stores lined along the far East side of Australia, with a single store located at the South West of Australia in Perth. By major locations, the company’s stores are in the Australian Capital Territory, Victoria, New South Wales, Western Australia and Queensland. Curtain customers can visit or contact any of the stores to purchase various curtain products that the company deals. A client can also visit the website, under Store Locations, to locate the specific locations of stores near him/ her.
Payments and Delivery of Products
Curtain Wonderland accepts various modes of payments for its products including PayPal, Visa and Master Card. All online payments are eWay secured. Clients can purchase their products of interest at any one of Curtain Wonderland’s stores, or they can phone or email their orders to the company. The company delivers its products within ten (10) business days, from the day a customer places an order, and the deliveries are only carried out in Australia. Delivery charges vary by weight at $10, $15 and $15+ for 0-550g, 500g-50kg and over 50kgs, respectively of products being delivered. Customers who make purchases that exceed $250 get free delivery of their products.
Important Tips on Curtain Maintenance and Care
Curtain Wonderland strives to not only provide clients the best curtain and other products in the market, but also help customers take outstanding care of those products so as to prolong their lives. It is in regards to this that the company gives its clients tips on how to maintain and take care of their products. Valuable tips for maintaining curtains and other products include warm/ cold washing, no soaking or bleaching, warm iron ironing, minimal soiling from dirty hands or household objects, and under shade drying.
Return Policy on Purchased Items
Curtain Wonderlands accepts the return of faulty products and gives a hassle free refund in specific circumstances. If and when the returned products are reported two (2) days after delivery, returned to the company within ten (10) days, are custom made, and the fault for which they are being returned lies squarely in the hands of the company/ or its staffs, the company accepts the returned products and gives a refund. Tailor made products and products destroyed by the customer may not be returned to Curtain Wonderland.
Curtain Wonderland is an Australian business that deals a range of home decor products including curtains, cushions and beddings. The company has various stores within Australia, and it makes its deliveries to customers within Australian borders. Customers can reach the company via various communication channels for orders, enquiries and other product-related information.